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My Resume

MICHAEL D. TEAGUE

1 Warrenville Road, Unit 81, Middlesex, NJ 08846

Home: 732.424.6029 • Cell: 908.644.4122

changeforsuccess602@gmail.com

EDUCATION & TRAINING

MASTER OF ARTS: DIVINITY (Concentration in Management)                                                                                       1989

Princeton Theological Seminary, Princeton, NJ 

BACHELOR OF ARTS: LIBERAL ARTS (Major: History, Minor: Political Science)                                                       1986

Dartmouth College, Hanover, NH

CONTINUING EDUCATION: THANATOLOGY                                                                                         (2004, 2005, 2006)

Mount Ida College — Center for Death Education, Newton, MA

Abraham Clark High School                                                                                                                                                  1982

Received Diploma – College preparatory courses

 

Certificate Programs:

Kean University — Small Business Development Center, Plainfield, NJ                                                                              2008

Small Business Development

Leadership Academy — Hospice of New Jersey, Bloomfield, NJ                                                                                           2006

Management

American Academy of Bereavement, Buffalo, New York                                                                                                       2002

Bereavement Studies

Rutgers University — Center for Continuing Education, New Brunswick, NJ                                                                     2000

Family Preservation Training

 

PROFESSIONAL EXPERIENCE

November 2021-Present                                             MEDMINDER PHARMACY

Selected to engage in sales, marketing, and business development in Brooklyn NY.  MedMinder is a full-service pharmacy, with a patented pill dispensing technology.  This solution drives medication adherence.  Accomplishments:

  • Expanded the reach of the pharmacy beyond Brooklyn, to include Queens, the Bronx, Staten Island, and Harlem, by means of business-development efforts.
  • Developed a business mix of eighty (80) accounts, by cold calling. Accounts are in various stages to close, including referrals.
  • Completed eighty “Live” patients, who are utilizing MedMinder services currently.

August 2020-November 2022                                      SUNCREST HOSPICE

Area Director of Business Development

Recruited to direct business development for two start-up branches in New Jersey. Responsible for Executive Director and Business Development-related initiatives, including sourcing office space; contracting with vendors; hiring sales staff; securing contracts with facilities; developing a list of targeted accounts (skilled nursing facilities, assisted living facilities, hospitals, and physician practices); as well as developing a marketing and sales strategy. Assisted current Executive Director to prepare for State Survey, as well as to achieve a beginning patient census to quality for CHAP (Community Health Education Program) certification. Accomplishments:

  • Led business development efforts to prepare for initial state survey.
  • Led sales efforts to secure initial patient census to gain approval for Medicare reimbursement.
  • Served as part of the leadership team to lay the foundation for continued census growth.

March 2018-August 2020                                             KINDRED HOSPICE

Hospice Specialist

Selected to increase census and Length of Stay for a diverse Business Mix, consisting of Physicians (53%), Skilled Nursing Facilities (31%), Assisted Living Facilities (12%), Hospitals (2%), and Adult Day Care Centers (2%). Accomplishments:

  • Number Three Specialist in September 2019 (130% to Goal) in the North Central Region (New Jersey/Pennsylvania) among a field of eighteen.
  • Number One Specialist in January 2019 (150% to Goal) in the North Central Region (New Jersey/Pennsylvania/Delaware) among a field of eighteen.
  • Top New Jersey Specialist in January, August, and September 2019.
  • First Specialist to Create New Assisted Living Business (End Q4 2018)

During a time of Executive Leadership change, and under the direction of Corporate Leadership, provided Branch-related leadership:

  • Identified new Referral Sources post-change in Aide Staffing Model.
  • Provided Informational for families considering Hospice services.
  • Coordinated communication with Physician practices, Skilled Nursing facilities, and Assisted Living Facilities.
  • Conducted Clinical pre-screenings post-Referral.
  • Assisted in the development of the Branch Quarterly Business Plan for Q1 2020.

September 2017-February 2018                 FOX TRAIL MEMORY CARE LIVING

Community Relations Director

Hired to increase occupancy in assigned Dementia Care Homes. Also, hired to collaborate with House Executives and Care Partners to ensure resident retention. Highlights:

  • Engaged in Account development in Bergen, Morris, and Somerset Counties.
  • Created and executed a plan for overall Business Development.
  • Created and implemented a weekly Marketing Action Plan.
  • Trained and coached House Executives to make Sales Calls to identified Accounts.
  • Partnered with House Executives to ensure that Communities remain “Tour Ready” and to create a stellar “Tour Experience.”

April 2016 – September 2017                                     ASCEND HOSPICE

Community Educational Liaison

Hired to service Core Accounts, convert Prospective into Core Accounts, and develop New Business in the Somerset, Hunterdon, Warren, and Morris County territories. Executed personal goal to develop a diversified portfolio of Accounts in these territories. Accomplishments:

  • Commissioned four (4) times.
  • Increased the number of Core (actively referring) Accounts from five (5) to seventeen (17),
  • Averaged seven (7) Admissions per month with a conversion rate of ninety percent (90 %).
  • Initiated twelve (12) New Business Accounts in various stages of development.

April 2002 – April 2016                        HOSPICE OF NEW JERSEY, Bloomfield, NJ  

Working with the organization for fourteen years in the following position(s):

Senior Manager (2015-2016)

Continued as part of the Senior Management team at Hospice of New Jersey, involved in staffing, performance evaluation, organizational decision-making, and strategic planning. Involved in customer service; relationship-building with key accounts; and marketing. Due to staff reduction, returned to work in the field, addressing the psycho-emotional and spiritual needs of between seventy-five and one hundred families. Focused on optimal service delivery and exceptional customer service, in a multi-site Business Unit, which included:  One stand-alone in-patient unit; one scatter-bed unit; as well as a territory, which covered all Northern and Central Jersey. Additionally, continued to serve as the CAHPS Champion, as well as the Corporate Bereavement Navigator.

Program Services Director (2010-2015)

Position created as part of the Senior Management team to oversee Spiritual Care, Bereavement, and Volunteer Programming at the local Business Unit, to provide leadership which accommodated company growth to a 400-patient hospice. Managed a total of one hundred paid and volunteer staff, including staff at the other Business Units. Involved in all facets of decision-making, including staff reallocation, performance evaluations, hiring, and performance evaluations.

  • Spearheaded the creation and implementation of a Workforce Enhancement Project. Motivated a diverse team of employees, representing all departments at Hospice of New Jersey, including those ambivalent toward change. Focused them on improving employee satisfaction by embracing a change process. This process involved actively engaging all colleagues, proactively, to seek improvements in the culture.
  • Facilitated a service excellence workgroup across all American Hospice Business Units that successfully created and implemented expectations for productive behaviors.
  • Led a project to overhaul the Volunteer Program to ensure compliance with Medicare Regulations of five percent (5%) of direct service hours staffed by volunteers. Because of this project, utilizing the McKinsey 7-S Method as a theoretical framework, Volunteer Program doubled its volunteer hours (four to eight percent), while increasing overall Compliance. Increased volunteer hours resulted in increased cost savings.
  • Served as the Corporate Bereavement Navigator, overseeing staff in six (6) Business Units: Arizona, Virginia, Georgia, Texas, and Oklahoma. Developed Corporate internal operating procedures for this department, while overseeing Compliance at the local Business Units. Developed a compliance monitoring system, which resulted in zero deficiencies over eleven years, in an era of increased governmental scrutiny. Created a department that protected Hospice of New Jersey against claims, which could have required Medicare reimbursement.
  • Served as the Champion for the CAHPS Family Satisfaction project, a customer service-focused initiative, created to improve satisfaction scores, driven by superior service delivery to patients and families.

 

Bereavement Manager (2005-2010)

Transitioned into a mid-level management position, overseeing aftercare programming at the local Business Unit; provided expertise and training to Bereavement Coordinator in national Business Units:  Arizona, Virginia, Georgia, Texas, and Oklahoma. Provided leadership at Compliance and Professional Advisory meetings. Participated in Corporate hiring video.

Spiritual and Bereavement Care Coordinator (2002-2005)

Provided spiritual and psycho-emotional support to patients and families. Developed a comprehensive program of support, including one-on-one meetings with patients and families; support groups; regular correspondence; and memorial services. Monitored compliance.

 

REFERENCES

(Furnished upon Request)

PROFESSIONAL HIGHLIGHTS

Cross-Cultural Group and Team Management

Corporate 

  • Spearheaded the creation and implementation of the Workforce Enhancement project at Hospice of New Jersey, a process that improved employee satisfaction scores and increased employee retention, while positioning the company for increased profitability.

Effective Multi-Level Presentations

  • Corporate – Facilitated a service excellence workgroup across all American Hospice Business Units, which successfully created and implemented expectations, for productive behaviors.

Broad-Form Mission-Targeted Communication

  • Corporate –Creatively and innovatively motivated a diverse team of employees, representing all departments at Hospice of New Jersey, including those ambivalent toward change. Focused on improving employee satisfaction. This effort, facilitated a change process that involved actively engaging all colleagues passionately, to seek improvement in the culture.

Client-Focused Fiscally Responsible Team Development

  • Corporate –Serves as the Corporate Bereavement Navigator, overseeing staff in five (5) Business Units across American Hospice. Also, managed a staff of over one hundred paid staff and volunteers as Program Services Director. Developed a compliance system for non-clinical services that had zero deficiencies over eleven years, in an era of increased governmental scrutiny. Created a department that protected Hospice of New Jersey against claims that would have required Medicare reimbursement.

 

AWARDS

2007 Bereavement Coordinator of the Year – The New Jersey Hospice and Palliative Care Organization